Privacy Policy

Information We Collect

When you open an account or use our services, we collect the personal details required to create and maintain your profile. This typically includes your full name, date of birth, residential address, email address, telephone number, and government-issued identification for verification purposes. Payment information such as credit card numbers, bank account details, or e-wallet credentials is also gathered solely to process deposits and withdrawals.

We automatically collect technical information as you browse and play. This includes your IP address, browser type, device operating system, pages visited, time and date of access, and general usage patterns. Such data helps us monitor site performance, prevent fraud, and improve the overall player experience.

How We Use Your Information

Your personal information allows us to deliver the core services you expect: registering and verifying accounts, processing financial transactions, providing customer support, and ensuring compliance with legal and regulatory obligations. We also use it to personalize your gaming environment, send important service notifications, and, where you have consented, share details about bonuses, promotions, and new games.

All marketing communications include a simple way to unsubscribe. You can also adjust your preferences directly in your account settings at any time.

Sharing and Disclosure of Information

We do not sell or rent your personal information to third parties for their own marketing purposes. Information may be shared with carefully selected service providers who perform essential functions on our behalf, including payment processors, identity verification agencies, customer support platforms, and IT hosting companies. These partners are bound by strict contractual obligations to keep your data confidential and use it only for the purposes we authorize.

We may also disclose information when required by law, court order, or regulatory request, or to protect the rights, property, or safety of Royal Ace Casino, our players, or the public.

Cookies and Tracking Technologies

Our website and games use cookies, pixels, and similar tracking technologies to enable smooth functionality, remember your login details, maintain game preferences, and analyze traffic. These tools help us understand which features are most popular and where improvements may be needed.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may limit your ability to use some parts of the site or affect the quality of your experience.

Data Security

We maintain appropriate technical and organizational safeguards to protect the personal information we hold. This includes encryption of sensitive data during transmission, secure storage practices, access controls limited to authorized personnel, and regular security reviews. While no method of transmission over the internet or electronic storage is completely secure, we work continuously to strengthen our protections.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections if it is inaccurate, and, in certain circumstances, ask for its deletion. You may also withdraw consent for specific processing activities where consent is the legal basis. To exercise these rights, simply contact our customer support team with a clear description of your request. We will respond within the time required by applicable Canadian privacy laws.

Retention of Information

We keep your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Once retention is no longer required, we securely delete or anonymize the data.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review the Privacy Policy periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to our support team through live chat or by emailing [email protected]. We are committed to addressing your inquiries promptly and transparently.